Customer service

Pure Living operates the Site from its offices in Canada. Pure Living makes no representations to the effect that portions of the Site may be used outside Canada, and it is illegal to access the Site from territories where legislation deems the contents or access to the Site to be illegal. Any person choosing to access the Site does so of his/her own free will, and it is his/her responsibility to respect all applicable local legislation. Any claim regarding the Site and its contents, or ensuing as a consequence of the use of the Site, is governed by the laws applicable within the Province of Quebec.
Unless otherwise indicated in one section of the Site or another, no part of the Site may be copied, reproduced, distributed, published, translated, downloaded, displayed or transmitted in any way without prior written consent from Pure Living. It is permitted to display or download items from the Site for non-commercial purposes only, and provided that said items are not modified and that all related copyrights are respected.
The trademarks (registered or not) and logos used or displayed on the Site belong exclusively to Pure Living or third parties. Nothing on the Site may be interpreted in any way that would allow, directly or indirectly, the use of a trademark shown on the Site without prior written consent from the owner of that trademark.
The Site and its contents are supplied as shown, without any implicit or explicit warranty. Subject to any public legislation to the contrary, Pure Living declines any responsibility and provides no warranties, particularly with regards to marketable quality or suitability for any particular use. Moreover, Pure Living makes no representation regarding the use, validity, accuracy or reliability of the items displayed on the Site, or with respect to the results ensuing from the use thereof. Although Pure Living takes every possible measure to avoid any errors on the Site, it waives any responsibility regarding any such errors that may appear. No related company, executive, employee, representative or agent of Pure Living can be held liable under any circumstances for damage related directly or indirectly to use of the Site, including the loss of data or profit as a consequence of the use of the Site’s contents or inability ouse said items.
As a Site user, you hereby acknowledge that all items, information and opinions transmitted to Pure Living by any means will become the complete and exclusive property of Pure Living, and you hereby waive all moral rights related thereto. Pure Living hereby advises you that it can, without issuing any compensation to you, use, reproduce, publish and license by any means and to whomever it sees fit any items you may have transmitted to it. Furthermore, you are not permitted to transmit any items to Pure Living that may be illegal, slanderous, obscene or contrary to any applicable law. By transmitting any content, you hereby represent to Pure Living that you own any and all relevant rights to such content, including copyrights. Pure Living reserves the right, at its sole discretion, to refrain from publishing or to retract any item you may have transmitted.
Price
The purchase price for each product ordered is the one that appears directly facing that product on the Site. The cost of delivery and all applicable sales taxes are over and above the product price (except where it is indicated that delivery is included). Pure Living reserves the right to change the price of any product offered on the Site at any time and without prior notice. All prices are in Canadian dollars.

Product Returns
You may return any Pure Living product at any time up until the 30th day after their receipt on the strict condition that the product has not been removed from its original packaging and that this packaging has not been damaged (unless the product is defective). The return address is: 101 De Louvain W, Suite : D , Montreal, Que. H2N 1A3 Returned products must be accompanied by the invoice and order number. Subject to the above (paragraph 2.2.1), you need not make any justification to Pure Living nor pay any penalty. You must assume the cost and risks of product returns, unless Pure Living failed to deliver the product ordered or if the product delivered is defective. In such a case, Pure Living will assume the costs and risks related to transportation provided that you use a transportation company that guarantees against losses and damages. Upon receipt of returned products, any amount debited on your credit card to the order of Pure Living with regard to said products (except for the cost of delivery) will be credited as soon as possible, upon the condition that said products are received by Pure Living in the same condition in which they were delivered to you.

Product Availability
Pure Living does not under any circumstances guarantee the availability of any product listed on the Site. If Pure Living cannot deliver any product ordered because of a lack of inventory, you will be notified by e-mail once the relevant inventory becomes available. You will then have the following options: Request that we deliver said products, in which case your credit card will be debited before the products are forwarded to you Refuse delivery, in which case no charges will be applied to your credit card Pure Living is at no time responsible for any damages that you may incur as a result of a lack of inventory.

Product Delivery
Pure Living will deliver orders to the address provided by the customer upon ordering. Delivery costs vary depending on the order (weight, volume, destination, speed of delivery). The delivery will be made as soon as possible by Pure Living upon approval of your order using the mode of delivery selected on the Site. The cost and speed of delivery may vary depending on the destination, the mode of delivery, as well as product availability. The delivery time is calculated as of the product’s date of departure from Pure Living offices. Products are deemed your property upon their release by Pure Living to the transport company. As of such time, you assume all risks, and Pure Living is no longer responsible for the loss or destruction of the products. In the case of products destined for delivery outside Canada and the United States, you are responsible for any customs and excise charges, as well as any and all export costs. Product delivery is subject to the corporate policies governing the delivery companies used by Pure Living, which presently include UPS within Canada and the United States. Moreover, product delivery is subject to corporate policies governing other delivery companies used by Pure Living from time to time. You will also be subject to policies concerning the signature of waybills. If you are absent from the location provided to Pure Living for product delivery, it is your responsibility to pick up the undelivered products from any of the above-mentioned companies in accordance with said company’s policies. No delivery shall be made to a post office box. Pure Living must obtain full payment of products before shipment.

Responsibility
In the event that Pure Living’s responsibility towards you is confirmed, said responsibility would be limited to an amount equal to the price of the returned product. Notwithstanding the foregoing, nothing in the present article can have the effect of limiting any right you may have as a consumer pursuant to any public laws which may apply to you.

Act of God
Pure Living shall not be held responsible for a failure to execute, in whole or in part, any of its obligations towards you, nor for losses or damages that could result from such failure to execute, if said failure is as a result of an act of God or of any circumstance beyond its control.
Pure Living is committed to ensuring the confidentiality of any information conveyed via Internet, as well as to maintaining personal privacy. In line with this commitment, following is a description of Pure Living’s security measures, its policy regarding the nature of any information gathered about customers ordering products via the Site, its reasons for gathering such information, and the use made of such information.
Pure Living has established state-of-the-art security measures in order to protect you against the loss or unauthorized use of your data on file, including credit card information. Pure Living’s Web servers use the most advanced Secure Socket Layers (SSL) technology, which ensures highly secure data transmission. Furthermore, Pure Living’s servers are also protected by firewall-type technology. Pure Living is committed to maintaining its hardware at the leading edge in order to ensure that you can make secure transactions on the Site at any time.
However, no security measure is perfect, and you should be aware that there is always a certain amount of risk that personal information provided to Pure Living is disclosed without your consent and as a result of no fault on the part of Pure Living. Pure Living hereby waives any responsibility regarding the disclosure of your personal information, except in the event that such disclosure occurs as a result of negligence on its part.
It is important to note that, in order to ensure security, no credit card-related data is kept on Pure Living’s servers. Should you be concerned about the issue of confidentiality and the use of your credit card on the Internet, Pure Living invites you to order by phone through one of its representatives at 1-866-879-5333.
The contents of this Site are protected by various laws. These contents are intended for non-commercial use. Any reproduction, publication, distribution or public rendering of the Site’s contents, in whole or in part, is strictly prohibited. Any unauthorized use of said contents could render the offender liable to civil and/or criminal prosecution.
The only way to complete on-line transactions is via Paypal. http://www.paypal.com
The purchase price for each product ordered is the one that appears directly facing that product on the website. The cost of delivery and all applicable sales taxes are over and above the product price (except where it is indicated that delivery is included). Pure Living reserves the right to change the price of any product offered on the website at any time and without prior notice. All prices are in Canadian dollars.
Product Delivery
Pure Living will deliver orders to the address provided by the customer upon ordering. The delivery will be made as soon as possible by Pure Living upon approval of your order using the mode of delivery selected on the website. The cost and speed of delivery may vary depending on the destination, the mode of delivery, as well as product availability. The delivery time is calculated as of the product's date of departure from Pure Living offices. Product delivery is subject to the corporate policies governing the delivery companies used by Pure Living, which presently include UPS within Canada and the United States. Moreover, product delivery is subject to corporate policies governing other delivery companies used by Pure Living from time to time. Deliveries will also be subject to policies concerning the signature of waybills. If you are absent from the delivery location provided to Pure Living, it is your responsibility to pick up the undelivered products from any of the above-mentioned companies in accordance with said company's policies. No delivery shall be made to a post office box. We do not deliver outside Canada and United States. Pure Living must obtain full payment for products prior to shipment.

Delivery Charges (All prices indicated below are in Canadian dollars (CAD).
Canada (Québec and Ontario) 4-7 working days $ 10.00 Canada (Maritimes) 5-7 working days $ 10.00 Canada (Western Provinces) 7-10 working days $ 10.00 Canada (Territories) 10-20 working days $ 10.00 United States 8-12 working days $ 10.00 Canada and United States Orders over $75 CAD FREE

For Shipments towards USA
Pure Living delivers almost in every States in United States, except for Alaska and Hawaïi States. We do not deliver outside Canada and United States

Questions about your order
Please direct questions regarding your online order to our Customer Service Department by e-mailing info@pureliving.ca Please indicate your order confirmation number in your e-mail subject field.

Product Returns
You may return Pure Living products at any time up until the 30th day after their receipt on the strict condition that the product has not been removed from its original packaging and that the packaging has not been damaged (unless the product is defective). The return address is: Pure Living Returns, 185 De Louvain, S-300 Montreal, (Quebec) CANADA H2N 1A3 Returned products must be accompanied by the invoice and order number. Subject to the above stipulation, you need not make any justification to Pure Living nor pay any penalty. You must assume the cost and risks of product returns, unless Pure Living fails to deliver the product ordered, or if the product delivered is defective. In such a case, Pure Living will assume the costs and risks related to transportation, provided that you use a transportation company that guarantees against losses and damages.

Purchases Made Outside Canada
All prices posted on the website are in Canadian dollars (CAD). U.S. residents may calculate the approximate product price in U.S. dollars (USD) according to the following conversion rates : USD$1.00 = CAD$1.20* or CAD$1.00 = USD$0.80 Another good conversion method is to subtract 20%* of the price indicated in Canadian dollars to obtain the approximate price in U.S. dollars. * The conversion rates above are for illustration purposes only. The actual rate will be determined by your financial institution as of the date of your transaction.

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